Services for passengers with disabilities and other persons with limited health capabilities are provided upon prior request from the airline.
When purchasing an air ticket, inform your airline that the passenger belongs to a special category and receive confirmation of the possibility of boarding.
Passengers of special categories shall arrive at the airport in advance; the recommended arrival time is no later than 2 hours before departure. Upon arrival at the airport, please inform us about yourself by calling round-the-clock number +7 (495) 436-61-89 or use the telephones at the entrance to terminal «A».
Service company employees provide passenger assistance services based on prior requests received from the airline.
In the absence of a prior request from the airline, you will be provided with services in accordance with Order of the Ministry of Transport of Russia No. 24 on a first-come, first-served basis. In this case, we cannot guarantee the provision of services in full at the time of request.
Make sure to submit your service request through the airline in a timely manner.
Services for passengers with disabilities and other persons with limited health capabilities, provided upon prior request from the airline without charging additional fees:
- meeting disabled passengers and other persons with limited health capabilities at the place of arrival, if the passengers notify about their arrival;
- provision of a wheelchair for movement around the terminal and for boarding the aircraft (if you require a wheelchair, please contact the assistance desk at Terminal A, departure hall, left side);
- specially equipped waiting area next to the assistance desk for passengers with disabilities (Terminal A, departure hall, left side);
- delivery of passengers unable to move independently onto the aircraft using an ambulatory elevator;
- providing assistance in walking guide dogs (the walking place is located near the building at 2 Tsentralnaya St., bldg. 2).
If you did not contact the airline and requested assistance directly at the airport, the following services will be provided to you at no additional cost:
- meeting the passenger at the place of arrival and providing assistance when moving around the airport if passengers notify about their arrival;
- providing a wheelchair for the passenger to move independently around the airport;
- providing assistance in walking guide dogs.
Book your flight in advance
When purchasing an air ticket, you shall inform the airline that you belong to a special category and receive confirmation of the possibility of boarding. In your application, try to accurately describe your needs.
The airline will notify the airport in advance that you require assistance. This will allow us to develop a service that is tailored to your individual needs.
The airline will be able to offer you accommodation in the cabin, in accordance with safety requirements (passengers with physical and/or sensory disabilities are not allowed to board at emergency exits).
Check with your airline for rules and regulations regarding baggage, hand luggage and assistive equipment.
Passengers with pacemakers shall have a pacemaker patient card (pacemaker passport) and present it to airport employees at the manual inspection.
Disabled passengers and other persons with disabilities shall provide themselves with medications, food, and hygiene care or be assisted by accompanying persons.
Parking
Parking on the overpass is prohibited for all categories of vehicles; the exit from the airport building to the overpass is closed. If you or your companion plan to leave the car for more than five minutes, or your companion plans to enter the terminal with you, then the car shall be left in the multi-level car park.
Vehicles may be parked for free on the 1st floor of multi-level parking lots for cars by persons with disabilities of groups I, II and III, upon presentation of the relevant documents.
Check-in to multi-level parking lots is carried out as usual. Parking cards are cancelled when leaving the parking lot: to open the exit barrier, hand the parking card to the parking employee at the exit.
When purchasing an airline ticket, please inform your airline that you are in a special category and receive confirmation of your ability to board (preferably no later than 48 hours before flight departure).
Passengers of special categories shall arrive at the airport in advance, preferably no later than 2 hours before departure. Upon arrival at the airport, please report via direct line phones to the assistance desk for passengers with disabilities, located to the right of the entrance to terminal «A». Our employee will meet you at the meeting point. The waiting time for an employee in accordance with the requirements is no longer than 20 minutes.
If you are traveling with a guide dog, please read the rules and regulations for transporting animals and make sure you have all the necessary documents.
Upon prior request from the airline, the following services are provided at the airport at no additional cost:
- wheelchair for moving around the terminal;
- assistance with check-in and baggage handling;
- assistance during pre-flight procedures;
- walking guide dogs;
- assistance when boarding an aircraft.
Upon request submitted directly at Vnukovo Airport, the following services are provided at no additional cost:
- meeting at the place of arrival and providing assistance in case of notification of your arrival;
- wheelchair for moving around the airport;
- walking guide dogs (the walking area is located near the building at 2 Tsentralnaya St., bldg. 2).
Passengers shall provide themselves with medications, food, and hygiene care or be assisted by accompanying persons.
Upon arrival in Vnukovo
Passengers with disabilities and other persons with limited health capabilities are disembarked last. If you have informed the airline in advance of your needs, we ask you remain seated until employees arrive.
Upon arrival at Vnukovo, employees will meet you and assist you when disembarking from the aircraft, and will also help you get your luggage if you are traveling unaccompanied, and, if necessary, will accompany you to transport.
When purchasing an airline ticket, please inform your airline that you are in a special category and receive confirmation of your ability to board (preferably no later than 48 hours before flight departure).
Passengers of special categories shall arrive at the airport in advance, preferably no later than 2 hours before departure. Upon arrival at the airport, please report via direct line phones to the assistance desk for passengers with disabilities, located to the right of the entrance to terminal «A». Our employee will meet you at the meeting point. The waiting time for an employee in accordance with the requirements is no longer than 20 minutes.
Passengers using a wheelchair, upon prior request from the airline, are provided with the following services at the airport at no additional cost:
- wheelchair for moving around the terminal;
- assistance with check-in and baggage handling;
- assistance during pre-flight procedures;
- assistance when boarding an aircraft, including, if necessary, the use of an ambulatory elevator for passengers who are unable to move independently.
Upon request submitted directly at Vnukovo Airport, the following services are provided at no additional cost:
- meeting the passenger at the meeting point and providing assistance in case of notification of your arrival;
- wheelchair for moving around the airport.
Passengers using a wheelchair shall provide themselves with medications, food, and hygiene care or be assisted by accompanying persons.
To obtain a wheelchair, you can go to the assistance desk for passengers with disabilities, located on the 2nd floor on the left side of Terminal A.
Rules for transporting wheelchairs
You can obtain information about restrictions for transporting personal vehicles used by passengers (size, weight, other design features) from your airline.
Upon arrival in Vnukovo
Passengers with disabilities and other persons with limited health capabilities are disembarked from the aircraft last. If you have informed the airline in advance of your needs, we ask you remain seated until employees arrive.
Upon arrival at Vnukovo, employees meet you, assist you when disembarking from the aircraft if you are traveling unaccompanied, help you get your luggage and, if necessary, accompany you to transport.
A mechanical wheelchair, checked in as baggage, is issued to the passenger on board the aircraft. Electric wheelchairs are available at baggage claim.
When purchasing an airline ticket, please inform your airline that you are in a special category and receive confirmation of your ability to board (preferably no later than 48 hours before flight departure).
Passengers of special categories shall arrive at the airport in advance, preferably no later than 2 hours before departure. To organize your meeting, use the email care@vnukovo.ru or the WhatsApp messenger. Our employee will meet you at the meeting point. The waiting time for an employee in accordance with the requirements is no longer than 20 minutes.
Upon arrival in Vnukovo
Passengers with disabilities and other persons with limited health capabilities are disembarked from the aircraft last. If you have informed the airline in advance of your needs, we ask you remain seated until employees arrive.
Transportation of passengers on stretchers is carried out only with prior agreement with the airline within the time limits established by the carrier. You shall have with you a certificate authorizing the carriage of a passenger by air.
When purchasing an air ticket, please inform your airline that the passenger belongs to a special category and obtain confirmation of the possibility of carrying a stretcher on board (no later than 48 hours before the flight departure).
Before traveling, select a transport company that transports passengers on stretchers. This can be either a specialized ambulance vehicle or a private vehicle equipped to transport a passenger on a stretcher.
A passenger on a stretcher shall arrive at the airport in advance, preferably no later than 3 hours before departure. Delivery of a passenger on a stretcher on board the aircraft is carried out through the airport first-aid post, located on the first floor of terminal A.
*To meet a passenger on a stretcher, you shall contact an employee of the first aid station in advance by calling round-the-clock number +7 (495) 436-26-28 and clarify the information.
The accompanying persons carry out registration of tickets and registration of passenger’s luggage on a stretcher independently.
Passing customs and border control is carried out at the airport first-aid post on an individual basis.
Boarding the aircraft is carried out by specialized airport transport, and is permitted only for a passenger on a stretcher, a medical service employee and one accompanying person.
If a child is transported on a stretcher, the child may be accompanied by a doctor and one relative.
Upon arrival in Vnukovo
To arrange a meeting for a passenger on a stretcher arriving at the airport, we recommend that you arrive at the airport well in advance of the scheduled flight arrival.
The passenger will be taken on a stretcher to the airport first-aid post after completing post-flight formalities, accompanied by airport staff.
Relatives or accompanying persons receive the checked baggage of the passenger on a stretcher independently in the baggage claim area of Terminal A.
Questionnaire for passengers with disabilities
Services for passengers with disabilities and other persons with limited health capabilities are provided upon prior request from the airline.
When purchasing an air ticket, inform your airline that the passenger belongs to a special category and receive confirmation of the possibility of boarding.
This form allows you to order assistance service at Vnukovo airport if it was not possible to submit a corresponding request to the airline. This form is not a request to transport passengers with disabilities or other persons with disabilities. Such requests are made only to the airline.
If for any reason you were unable to order an assistance service through an airline, you can fill out a form on our website.
*By indicating your personal data in the questionnaire, you consent to processing and transfer of the data to officials of MAV JSC and other competent organizations.