Contract
- Contract for the services of Vnukovo-Cargo dated 01.01.2021
- Agreement on the use of the digital document exchange dated 01.01.2023
Request forms
- Request for processing outgoing cargo/mail (dated 01.08.2018)
- Request for organizing cargo transportation (dated 01.08.2018)
- Request for processing incoming cargo/mail and claiming cargo/mail from the warehouse (dated 01.08.2018)
- Request for claiming incoming cargo (dated 01.08.2018)
- Request for additional services
Power of attorney forms
- Power of attorney from a Legal Person for a representative of a Legal Person / a Natural Person (dated 10.11.2022)
- Power of attorney from a Legal Person to a Legal Person (dated 10.11.2022)
- Power of attorney from a Natural Person to a Legal Person (dated 10.11.2022)
Power of Attorney forms for government agencies
Senders and receivers of cargo/mail
- Acceptance of powers of attorney signed with an electronic digital signature
- Procedure for sending cargo/mail
- Procedure for receiving cargo/mail
- List of identity documents
- Procedure for consideration of claims and appeals
- Rules for Customers valid on the territory of Vnukovo-Cargo, LLC
- Procedure for granting access to the SmartCargo information system of the cargo complex
- Procedure for accelerated cargo/mail handling in the warehouse
- Procedure for express cargo/mail handling in the warehouse
- Procedure for documenting the commercial cargo load for the flight
- Procedure for re-registering outgoing/incoming cargo on a new air waybill from one flight to another flight
- Driving and parking directions for Clients' transport
Document templates
- Sending a telegram via SITATEX and AFTN channels
- Sending scanned copies of documents (permanent)
- Sending scanned copies of documents (one-time)
- The Deconsolidation of a consignment (one-time)
- Order a unit for storing documents
- Order the express service for accelerated handling (permanent)
- Order the service Palletizing of cargo packages (one-time)
- Order the service Provision of a truck crane (one-time)
- Refund letter
- Administrative letter (permanent)
- Administrative letter (one-time)
Regulatory framework
Vnukovo-Cargo, LLC follows:
- The resolutions and rules of the International Air Transport Association (IATA) and the International Civil Aviation Organization (ICAO);
- The Air Code and the Federal Aviation Regulations «General rules for the air transportation of passengers, baggage, cargo and the requirements for serving passengers, consignors and consignees.»